Clubicus Support
Get help with your club account
We help clubs, coaches, parents, and athletes with account access, privacy requests, messaging safety, and Clubicus platform issues.
Contact support
Email support@clubicus.com with your name, club, role, and a description of the issue. Do not send passwords, one-time codes, payment card numbers, or sensitive athlete records by email.
We respond during normal business hours. Club-specific schedules, rosters, fees, and program decisions should also be directed to your club.
Privacy and account deletion
Request account deletion from Settings. The secure status link shows review, rejection, failure recovery, and completion progress. For privacy questions or retained-record questions, contact support.
Open account deletion statusMessaging and safety
Use the report action on posts, comments, or messages to notify your club's moderators. Direct message senders can be blocked within a club. Club-wide broadcasts can be reported or muted. Messages already delivered through SMS or email cannot be retracted from those providers.
For an urgent safety concern, contact your club or local emergency services first.